Purchases

Refund and cancellation policy

We want payment terms to be understandable before a customer buys.

One-time Money Reset

If a paid reset cannot be generated from a supported CSV because of a confirmed service failure, contact us within seven days and we will either correct the issue or refund the purchase. Once a usable digital report has been generated, purchases are generally final, subject to applicable law.

Subscriptions

Monthly and annual plans renew automatically until cancelled. Cancelling stops future renewals and access continues through the paid billing period. We generally do not provide prorated refunds for partial subscription periods, except where required by law or when a confirmed service failure materially prevents use.

How to request help

Email hello@valorhomeandliving.com from the address used at checkout. Include the transaction date and a description of the problem, but do not email bank statements, complete card numbers, passwords or government identification.

Payment disputes

Please contact us first so we can investigate promptly. This policy does not restrict rights provided by law or by the card issuer.

Last updated August 30, 2026